We are seeking a friendly Receptionist to join our team!
Previous experience as an Optometric Receptionist/Front Desk, Optometric Assistant, Ophthalmic Technician, Medical Assistant, Medical Receptionist, or Optician dispensing, is preferred.
Job Type: Part-time or Full-time (3-5 days a week)
Hours: 7:45am – 5:30pm, Mon, Tues, Wed, Thur, Fri. We are not open on weekends.
Having a warm and outgoing personality when greeting patients in our friendly office. Represent yourself with a clean and neat appearance. Willingness to develop excellent communication and interpersonal skills. Ability to positively handle patient concerns and possess the ability to prioritize multiple tasks in a quick-paced environment. Adhere to schedule, monitoring patient activity to insure smooth flow and timely visits. Obtain patient information over a phone or in person then perform accurate and consistent documentation in EHR (electronic health records).
Schedule patient appointments, pre-appoint patients, and call to remind patients of their appointments. Be able to Verify insurance eligibility with medical or vision/optical. Prepare patient files and any necessary insurance forms. Correctly checkout patients when their eye exams are complete. A working knowledge of how most insurances work is helpful. A working knowledge of contact lenses, rebates, insurance, and placing orders for contact lenses is also helpful.
Demonstrate good office knowledge. Shows patience and courtesy. Performs work accurately and thoroughly despite time, pressure, and temporary higher customer volume during peak times. Identifies situations involving unsatisfied customers and acts quickly for resolution. Communication with Doctor regarding patients. Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures. Order and maintain supplies and pharmaceuticals needed by doctors. Participate in regularly scheduled mandatory communication meetings to keep informed of changes in office.
Essential skills and abilities:
We recommend having exceptional customer service, communication, and outgoing personalities. Be empathetic to patient’s concerns and needs. Be organized, reliable and prompt. Ability to multitask while adhering to time and schedule. Detail oriented individuals tend to excel quickly. Have thorough and accurate documentation skills and accurately transcribe words and numbers. Willingness to cross-train and help as needed. Ability, willingness, and desire to learn advancing and new eye care knowledge.
- Please include on your application: any track records of excellent customer service skills or prior positions in eye care offices.
- Please indicate on your application: if you have any certifications such as ABO (American Board of Opticianry), COA (Certified Ophthalmic Assistant), COT (Certified Ophthalmic Technician), COMT (Certified Ophthalmic Technologist), CBCS (Certified Billing and Coding Specialist), CPR, AED, Bloodborne pathogens, or First Aid.
- Please indicate on your application: your computer typing competency by including your WPM (words per minute) score.
- In some cases, we may send you a personality assessment so we can better position you in our office: resulting in higher productivity and a happier work environment for you.
Full time benefits include: paid vacation time and holidays off. Complimentary eye care and eye wear at discounted cost. Scrubs uniform allowance. Retirement plans with company match. Opportunity for growth within the company. Rewards and recognition for outstanding performance.